Warning To be a director of a company or a partner in an LLP, you have to give Companies House your name, date of birth and residential address. Companies House publish information about the companies and directors on their register on their open access website. Your personal information will be available to complete strangers. The risks are obvious:
  • Identity theft: The amount of information that is available on social media and other websites about individuals makes it increasingly easy to steal their identity. Making a name, address and date of birth available on an open website makes it so much easier for a fraudster.
  • Physical Risk: If your company operates a Business to Consumer (B2C) model, you can become the focus of a customer’s attention without being aware of the fact. Making your home address publicly available makes you vulnerable.
Director’s service address: Companies House will allow you to provide a service address, and that will be published instead of your personal address. If you do not have an office address that you can use as both Registered Office and Director’s Service address, you should consider using our Registered Office Service. The Director’s service address is provided free of charge. Order Processing Time. We cannot guarantee completion of your order in 3 hrs. Your completed order will be submitted to Companies House. They usually process orders within 3 working hours. However, they can take longer, and this is a matter that is outside our control. Companies House is open between 8.30am to 6 pm (Monday to Friday). Same Day Service. If you need your company formed on the day you place your order, we offer a same day service. We charge £20+vat to cover additional fees charged by Companies House. The guarantee is only effective if you place your order before 2.30 p.m. on a working day. Terms and Conditions These Terms and Conditions (“Terms”) are a legally binding agreement and apply between you, as a user, of this website or any service provided and RTRSupports Limited of 27 Old Gloucester Street, London WC1N 3AX, the owner and operator of this website. Your agreement to comply with and be bound by these Terms is deemed to occur upon your first use of the website or any service provided. If you do not agree to be bound by these Terms, you should discontinue use and exit immediately.

1 DEFINITIONS AND INTERPRETATION

In this Agreement the following terms shall have the following meanings: Content Means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website; Service Means collectively any online facilities, tools, services or information that RTRSupports Limited makes available through the Website either now or in the future; System Means any online communications infrastructure that RTRSupports Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links; User/Users Means any third party that accesses the Website and is not employed by RTRSupports Limited and acting in the course of their employment; Web Site

2 PLACING AN ORDER

When you place an order for any Service using our Website, you make an offer to purchase the requested Service in accordance with these Terms. This request is subject to acceptance by us and we reserve the right to decline or refuse any such requests in our sole discretion without providing a reason. It is your responsibility to ensure that your requested Service is suitable for your needs and you must read and understand all information about the applicable Service before making an order. If in doubt, you should seek professional advice from third party advisors, before placing an order which is your sole responsibility. We do not provide legal, taxation or accounting advice, however to understand our Terms and the Service we provide you should contact us before placing any order.

3 PRICES AND PAYMENT

3.1 Our Website shows our prices excluding VAT. 3.2 The total purchase price, including VAT chargeable at the applicable rate, will be displayed in your shopping cart prior to confirming the order. 3.3 We reserve the right to update the prices on our Website and to change, or withdraw any Service we offer and to change our Terms, without prior notice. Every effort is made to ensure that the prices are correct, but in the event of serious error, any transaction shall be voidable by us and you would then be entitled to a full refund. 3.4 If you fail to make any payment due, you will be advised in writing. If the payment remains outstanding more than 1 calendar month after you have been advised in writing, we reserve the right to charge an administration fee of £12.50 +vat together with any reasonable debt collection charges we may incur.

4 ONLINE COMPANY FORMATION & READY MADE COMPANIES

4.1 We provide an Online Company Formation Service for different types of companies. For more information on what will be provided pursuant to your accepted order, please refer to the applicable company formation pack which may be viewed on this Website. As indicated above, we do not provide legal or accounting advice and it is your responsibility to ensure that you order the Service which suits your needs. 4.2 In common with all on-line formation agents, we do our best to have company formation completed within 1 working day (24hrs) of your confirmed order. Same day formation requests must be submitted to us by 2.15pm. However, all company formation is completed by and subject to Companies House’s systems. Delay may arise due to Companies House systems failure or other circumstances beyond our control including the provision of incorrect information to us upon placing the order. In the event of delay, we accept liability for any losses or damages arising from the failure to form a company within 1 working day (24hrs). 4.3 Copies of certificates of incorporation and share certificates shall be sent to you by email. Should you request additional copies to be sent by post, we cannot guarantee such documents will arrive to you within a specified period especially since this is subject to Mail delivery times. Certificates shall not be sent by post to non-UK destinations unless we are reimbursed for delivery charges and any other costs relating to the delivery of the certificates. Name Protection Service. 4.4 We offer a Name Protection Service as described on the Website for a renewable yearly fee of £40+VAT. This is a service whereby the company will be in formed in our name and held to your order. There will be a fee of £5+VAT to change shareholder/ownership. Should you fail to renew this service by paying the renewable yearly fee when due, we reserve the right to take entire control of the company and its affairs. Ready-Made Companies 4.5 If you wish to purchase a ready-made company, we guarantee that the company has not traded or incurred any liabilities. 4.6 Vat Registration We also offer a VAT Registration Service, which is non-refundable once the application is made to HMRC. We cannot guarantee that HMRC will accept the application and accept no liability in this event.

5 CASH BACK FOR OPENING BANK ACCOUNTS

5.1 We offer cash back to clients who open bank accounts or merchant accounts with our Referral Partners , namely Barclays Bank Plc, Lloyds Bank PLC, World Pay (UK) Limited, CardOneBanking and others from time to time. The amount of cash back is advertised on our web site at the time you place your order and is set out in the attached document 5.2 You are only entitled to cash back in respect of 1 company formation. Clients and agents forming more than 1 company will not receive cash back in respect of accounts opened for subsequent company formations. 5.3 You can claim your cashback from our ‘contact us’ page. You must make your cash back claim using that link. To be eligible, claims must be made within the time limits specified in the attached document 5.4 We only pay cash back once we receive our commission from the Referral Partner and within 1 month of the date we receive it. Please note the following. 5.5 We cannot guarantee that a bank or merchant account will be opened in any circumstances and accept no liability in the event the bank or merchant account provider refuses or fails to open a bank account. A bank or merchant account may not be opened in the sole discretion of the bank or merchant account provider for any of the following reasons which is not an exhaustive list:
  • You have a pre-existing business bank arrangement and are not a new customer
  • You have a poor credit rating
  • Your business model is not accepted
  • Your company name is not accepted, for example if it is too similar to that of another customer
  • You fail to attend a requisite meeting or an appointment is not made by you or otherwise.

6 Applications to Referral Partners

6.1 The Services and bank accounts provided by Referral Partners, are subject to their terms and conditions. 6.2 Where you request a bank account or service from our Referral Partners you confirm that you agree to be contacted directly by our Referral Partner, for the purposes of fulfilling the service or bank account request. 6.3 Where you request a bank account or service from a Referral Partner on behalf of a third party for whom you are making a company formation application, you confirm that the third party, the primary contact listed on the company formation application, has agreed to be contacted directly by our Referral Partner, for the purposes of fulfilling the bank account or service request. 6.4 Once you have completed your incorporation, RTRSupports Limited will automatically forward your contact details to our Referral Partner. 6.5 Within 48 hours of receiving your details, the Referral Partner will call you to arrange a suitable time to meet up and open your account. In the event that you are not contacted by our referral Partner within 48 hours, please let us know and we will contact the Referral Partner on your behalf. 6.6 RTRSupports Limited and our Referral Partners, work very closely to make this process as fast and integrated as possible, in order to ensure you receive a first class service. 6.7 Throughout the process, RTRSupports Limited will be kept up to date with your bank account progress, so if you have any questions, please do not hesitate to contact us .

7 REGISTRERED OFFICE SERVICE

7.1 We offer a Registered Office Service whereby we provide a registered office address and receive official post for clients. Official post is defined as letters from HMRC, Companies House and the Courts of England and Wales. 7.2 If you are based in the UK, you can elect to have your post (a) opened, scanned, and electronically uploaded to a platform whereby you can retrieve your scanned post or (b) subject to an additional charge as advertised,re-posted to you to your chosen UK address. 7.3 If you are not based in the UK, you can have your post opened, scanned, and electronically uploaded to a platform whereby you can retrieve your scanned post. We charge an annual fee of £35+VAT for this service. We do not re-post mail to non-UK addresses. 7.4 You agree to keep your contact details (including addresses, mobile numbers and email address) updated at all times. 7.5 We accept no responsibility or liability for any loss they may incur due to non-delivery of post. 7.6 We are obliged to check the identification (“ID”) of our clients in compliance with the Money Laundering Regulations 2007 and we offer out Registered Office Service subject to you complying with this requirement. Fees paid for our Registered Office Service are not refundable in the event you are unable to provide satisfactory ID. 7.7 No refunds are provided if you change your registered office address during the course of the year. 7.8 We reserve the right in our sole discretion to terminate the Registered Office Service (with a refund if we do, for the unexpired term) in event of abuse of the service: for example by using it as a return address for faulty goods or returns.

8 SCANNED TRADE POST SERVICE

8.1 Our Scanned Trade Post Service is offered as an upgrade of our Registered Office Service of a quarterly fee of £10+vat. 8.2 With our Scanned Trade Post Service you can elect to have your post (a) opened, scanned, and electronically uploaded to a platform whereby you can retrieve your scanned post or (b) re-posted to you to your chosen UK address in which case there is a handling fee per item of £2.50+vat plus postal charge. Original post that cannot be scanned (such as cheque books, bank cards) can be reposted to you. If required, original post can be sent “signed for” to you on receipt by us in which case there is a handling fee per item of £2.50+vat plus postal charge. All original mail is kept by us for a period of 4 weeks after which time such mail shall be securely destroyed. If you wish to collect your original post you must do so within this 4 week period. We will not accept any parcels or packages and any deliveries of such will be refused/rejected. 8.3 We reserve the right in our sole discretion to terminate the Scanned Trade Post Service (with a refund if we do, for the unexpired term) in event of abuse of the service: for example by using it as a return address for faulty goods or returns.

9 CONFIDENTIAL TRADE POST SERVICE

9.1 Our Confidential Trade Post Service is offered as a further upgrade of our Registered Office Service of a quarterly fee of £18+vat plus 17p per item handling fee and post. An initial deposit balance of £20 is required to cover the postage and handling fees. This balance must be topped up by you when it drops to less than £5. Any unused balance shall be returned to you upon expiration of the Service subject to any incurred fees. 9.2 With our Confidential Trade Post Service, all post shall be reposted to you to your chosen UK address. This service is not available to non-UK based clients who do not have a UK address to receive their post. 9.3 We reserve the right in our sole discretion to terminate the Confidential Trade Post Service (with a refund if we do, for the unexpired term) in event of abuse of the service: for example by using it as a return address for faulty goods or returns. 9.4 Whilst every effort will be made to ensure confidential post is not opened, mistakes can be made. We accept no liability in the event that post is opened.

10 RENEWALS OF VIRTUAL MAIL SERVICES

If payment for renewal of the Registered Office, Confidential Trade Post or Scanned Trade Post Service has not been received on or before the end of the applicable year or quarter of the date on which the previous payment was received you will be deemed irrevocably to have authorised us (and to have irrevocably consented to our so doing) to terminate, with immediate effect, the registered office of the company.